Contact Us

For help/info or to just say hello! We promise, someone will get back to you as soon as possible! 

Ring us or Fax us Toll Free (domestic calls only): 1- 877- AT- TARTX (1-877-288-2789).   Tartx Hours of Operation are Monday - Friday, opening and closing hours vary. You may place an order on this site any time of the day or night. Orders, questions, or messages created after hours will be handled the next business day. Xo

• email: tartx@tartx.com or Contact Us
• phone: 1- 877- AT- TARTX (1-877-288-2789)

ORDER FAQ & Help

Placing an order

When you see an item you like, click "add to cart" and continue shopping until you are ready to complete your purchases. Then, click "shopping bag" to view and confirm your items. After you have made any changes and updated the quantities as desired, click "checkout" to finish.

Shipping

We prefer to offer no hassle shipping. . .One very low shipping cost regardless of how many Tartx products are in your order.

♥ All Tartx orders ship fully Insured both Domestically and Internationally.
♥ USA customers First Class Shipping with Insurance and Delivery Confirmation is only $2.50. First Class Shipping is FREE for orders over $100.00.
♥ International customers Global First Class mail is only $4.00. International First Class Shipping is FREE for orders over $100.00.

If you need faster shipping times please choose from one of the expedited methods of shipping that are offered at checkout.

Shipping time

Tartx ships your order out as quickly as possible. Standard orders usually ship within 2-3 business days.  All orders ship from Colorado, USA.  Wholesale, out of stock and made to order items require additional processing time as noted on the product description.

Estimated delivery time

• First Class Mail - Orders typically arrive within 3-7 business days. International orders typically arrive within 5-20 business days.
• Priority Mail - Orders typically arrive within 2-5 business days. International orders typically arrive within 6-10 business days.
• Express Mail - Orders typically arrive within 1-2 business days. International orders typically within 5-6 business days.

In a hurry?

Choose USPS Express Mail (overnight service). If your purchased items are in stock, we are happy to process, box and ship your goodies within 24 hours. This shipping option can be selected during check-out. If your item is out of stock or is made to order we will also try to process your item as soon as possible.

Tartx E-Gift Certificates are also available and are sent through email the day of purchase.

International Orders and Customs Duties

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country.  Unfortunately, we have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country. Please contact your local customs office for further information.

Payment

We accept all major credit cards through our safe and secure server. You may pay by Visa, Mastercard, American Express, Discover, PayPal, Tartx gift certificates, Money Orders, Cashiers Checks and Personal Checks.

All of these options are made available to you during check-out.

Credit Card Security

We know how important it is for you to feel safe when shopping online. We take the privacy and security of your payment and personal details very seriously. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.

Placing an Order by Mail, Phone or Fax

If you do not feel comfortable with using your credit card online, you can call us toll free at 1.877.288.2789 or email us at tartx@ tartx.com with your order information, your address and phone number where you can be reached. We will then call you for your credit card information.

You can also fax your order to1lfree- 877- AT- TARTX (1.877.288.2789). To download a printable PDF order form to fax or mail, please click here - Tartx fax or mail order form

To place a mail order, send your order and check or money order to:

TARTX
Attn: ORDER PROCESSING
5136 Ute Drive
Greeley, Colorado 80634

Wholesale

Tartx products can be found in galleries and boutiques about the world. Once approved, a login and password will be sent to you. You will have the ability to view our wholesale pricing after login, and to purchase products directly through our website. Click here for the Wholesale Application.

Returns, Repair and Product Care

Ordered the wrong size? Not quite the right color? No problem. Unused, unaltered, and unworn items may be returned for tartx store credit/exchange within 60 days of receipt. In the case of a return or exchange shipping costs are non-refundable. For more information here are instructions for either using the easy Tartx Return Label or your own shipping method. Please note that items must be in brand-new condition and should be well-packed, adding insurance and delivery confirmation when returning the item is suggested.

If you receive a damaged shipment, please contact us immediately by e-mail (tartx@tartx.com or Contact Us) or phone 1.877.288.2789 and we will begin the claim process and get it taken care of for you right away. USPS might require an inspection in the event of damage so please hold onto all packing materials and the item until further notice otherwise we cannot process a claim. If an item is damaged upon receipt repairs are free of charge.

Ring Sizer and Chart www.tartx.com/misc/tartx-ring-size.pdf

What if the ring is the wrong size? It is important to obtain an accurate ring size. This pdf provides many methods for measuring ring size, however, please be aware that they might not produce accurate results. Accurate results are therefore not guaranteed. A visit to a local jeweler to have your ring size checked is the only way to accurately measure your finger size. If you were not successful with the tips above and received the wrong ring size, don’t worry! Tartx has a 60 day exchange policy. For more information here are instructions for either using the easy Tartx Return Label or your own shipping method. Xo

Jewelry Care and Repair

Tartx jewelry is designed for everyday wear. To minimize scratches and other damage, we recommend when not wearing your Tartx jewelry you store it away from other jewelry either in a soft cloth pouch or in a separate compartment in your jewelry box. Most of the jewelry, wine stoppers, wine charms, etc. are waterproof, however, we recommend that you remove your jewelry before bathing, swimming or doing the dishes. Exposure to chlorine, chemicals and excess water can damage the metals as well as your piece of jewelry. Silver, Bronze and Resin though being durable materials can be scratched and marred by sharp or hard objects.

Accidentally scratched the the resin on your jewelry? Your piece of jewelry looking worn from lots of wear? No problem. We will remake your piece as many times as you need, for $15 per treatment. Your piece will be re-polished, repaired, re-poured and then returned to you. If you are wanting to process a repair here are the instructions for returning an item for a repair treatment.

Lose or damage just one of your earrings from the pair? The other one can be replaced for half the price of the pair. Email tartx@tartx.com or Contact Us so we can tell you the procedure for getting this done.

Sterling Silver Care

Sterling Silver is easy to care for, here are a few tips to keep it bright and shiny. Sterling Silver jewelry should not be worn when in contact with chemicals or cleaners and all jewelry should be put on after make-up and hair products. We recommend storing bright sterling pieces in small plastic bags or anti-tarnish cloth bags and out of sunlight to slow oxidation of silver.  Wearing your silver jewelry often is the best way to prevent tarnish build-up, a dulling that naturally occurs when silver reacts with oxygen. To clean your silver, use polishes formulated specifically to remove tarnish.  Sunshine Polishing Cloths are my favorite cloth polishers. Take care not to polish the resin (where the image is) with the silver polish as the solution might scratch it.

Bronze Jewelry Care

Bronze is a metal that has been used for centuries to make jewelry. It is prized for its deep golden tone, without the price of gold. Bronze jewelry may acquire a warmer and darker antique patina as the piece ages.Tartx bronze jewelry is electrocoated to prevent tarnishing. After normal wear, the coating will eventually wear off, at which time the jewelry can be cleaned with a bronze or brass cleaner commonly found at any store that sells cleaning products. Bronze can leave a green tarnish on some peoples' skin. Avoid wearing your bronze jewelry in the shower, while sleeping or exercising, and remove your jewelry before washing your hands. Take care not to polish the resin (where the image is) with the brass polish as the solution might scratch it.

Tea and Flour Sack Towels

To keep your decorative linen Tea Towel in tip top shape please hand wash in cold water and hang dry. Low set iron if needed.

Flour Sack Towels are very durable and may be machined washed, tumble dried and ironed when needed.

Apparel

Machine wash cold, line dry or tumble dry low. Iron when needed.

Wishlists (Gift Registry)

Wishlists are a great way to keep track of your favorite Tartx items and can function like a gift registry. Start by creating your own wishlist - click on the Wishlist link at the top of the page and then click on 'view your wishlist'. New customers will click on 'sign up here' to register by providing a name and an email address and then selecting a password. And now you're ready to go!

To add items to your wish list:

1) First add the items to your cart.
2) From the cart page, check the boxes to the left of the items.
3) Finally click on the red ‘update wish list’ button to transfer them (all at once) to your wish list.

Gift Wrapping

At this time we do not offer gift wrapping services but we hope to in the near future. Want to include a gift message? We'd be happy to add this personal touch to your gift during check-out there is a link to add a complementary gift enclosure card.

Custom Items and Commissions

There is a section for custom items made from any of the Tartx images or your images.

Custom Items

At this time we do not accept commissions. However, if there is a particular image or subject you are interested in please feel free to let us know as we will definitely keep it in mind for future projects. Feel free to get specific - colors, quotes, etc. Xo

Privacy 

Tartx respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.

Newsletter

Sign up for the tartx newsletter which we send out approximately 4-6 times a year and enjoy these fabulous benefits. . .

• Exclusive coupon codes
• News about the latest merchandise and upcoming events
• Fun subscriber contests and more!

We are committed to protecting the privacy of my customers. Tartx will never sell or distribute any customer information, under any circumstance.

Thank you for visiting! Xo